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Product

One platform.
The whole day's work.

Every piece below ships in every Mallet plan — nothing is an add-on, nothing costs extra. That's the point.

AI Front Desk

Every call answered. Every job booked.

Mallet picks up your business line day or night — qualifies the caller, checks the schedule, books the slot, and texts the confirmation. Emergencies get flagged, tire-kickers get handled, and you get the job instead of the shop down the road.

  • Answers calls and texts on your existing business number
  • Books directly into the real schedule — no double-booking
  • Knows your services, your service area, and your hours
  • Escalates true emergencies to a human instantly

AI Estimating

A photo in. A priced quote out.

Send Mallet a photo or a one-line description and get back a clean Good / Better / Best quote — priced from your pricebook, not some national average. Customers tap to approve; approvals turn into scheduled jobs by themselves.

  • Good / Better / Best options on every quote
  • Your pricebook, your labor rates, your margins
  • Import your book from your current software — or a spreadsheet
  • Tap-to-approve — the accepted option becomes the job

AI Dispatch

The right tech, the right job, a full day.

New bookings land on the board balanced across your crew — least-loaded first, closest-to-the-job as the tie-breaker. The office drags anything anywhere; Mallet keeps everyone's day tight and everyone informed.

  • Auto-assignment balances load across the crew
  • Proximity-aware — the tech already in the neighborhood gets the call
  • Drag-and-drop day and week boards for the office
  • Every change texts the people it affects

Crew by text

Your crew already knows how to text.

No app to install, no login to forget. Techs text Mallet from the truck — notes, photos, hours, done — and the office sees it the second it happens. New hires are productive on day one because there's nothing to learn.

  • Notes and photos attach straight to the job
  • “Done, 2 hrs” logs time and closes the job
  • Found extra work? Text it — it becomes a priced add-on
  • The invoice drafts itself when the job closes

Invoicing & payments

The job's not done until you're paid.

Invoices draft themselves from the finished job — the quote, the hours, the parts, the found work. Take Tap-to-Pay on site, keep a card on file, and let the reminders chase the slow payers so you don't have to.

  • Invoice drafts itself the moment a job closes
  • Tap-to-Pay on site, card on file, or payment links
  • Automatic, polite payment reminders
  • QuickBooks stays in sync on its own

And the rest of the office

It's all here. One login.

CRM & pipelineEvery lead, customer, and job in one place.
Quotes & estimatesGood / Better / Best from your pricebook.
Invoicing & Tap-to-PayGet paid on-site or with card-on-file.
QuickBooks syncYour books stay current automatically.
Timesheets & payrollHours roll straight into pay.
Memberships & recurringRecurring service plans on autopilot.
Dispatch boardThe whole day, drag-and-drop simple.
One business numberCalls and texts route to the right tech.

See it on your phones

Run a pilot.

Live in a day on your real call volume — no contracts, cancel any time.

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