Terms of Service

Last updated: July 24, 2026

These Terms of Service ("Terms") govern your access to and use of the Mallet website and service (the "Service") provided by Mallet ("Mallet," "we," "us"). The Service is offered on a pre-launch / pilot basis. By using the Service you agree to these Terms.

1. The Service

Mallet is software that helps service businesses manage leads, quotes, scheduling/dispatch, invoicing, payments, and customer communication. The Service is currently offered on a pre-launch / pilot basis and may change, and features may be added or removed, as it develops.

2. Eligibility & accounts

You must be at least 18 and have authority to bind the business you represent. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account.

3. Acceptable use

You agree not to misuse the Service, including: violating any law; sending unlawful, harassing, or unsolicited messages; infringing others' rights; attempting to breach security; or reselling the Service without permission.

4. Your data & messaging consent

You retain ownership of the data you put into Mallet ("Customer Data"). You grant us a limited license to host and process it solely to provide the Service. You are responsible for obtaining any required consent from your own customers before sending them messages through Mallet, and for complying with applicable communications laws (e.g. TCPA, CAN-SPAM, and carrier rules). You represent that you have the right to use the Customer Data you provide.

SMS / text-messaging terms. Program name: Mallet Service Notifications. By providing your mobile number and opting in at trymallet.com/sms, you agree to receive service-related text messages from Mallet: appointment confirmations and reminders, technician arrival updates, quotes and invoices with secure payment links, and reply messages. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time. For support, email support@trymallet.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your data.

5. Third-party services

The Service relies on third parties — including Stripe (payments), Twilio (messaging), and accounting integrations such as QuickBooks/Xero. Your use of those features is also subject to those providers' terms.

6. Fees & payment

Pricing, if any, will be presented before you incur a charge. Payments are processed by our payment provider; you authorize the applicable charges. Pilot access may be provided at no cost and may be changed or ended at our discretion.

7. Intellectual property

Mallet and its software, design, and content are owned by us and our licensors. These Terms do not grant you any rights in them except the limited right to use the Service.

8. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law. Given its pre-launch status, the Service may contain errors or be interrupted.

9. Limitation of liability

To the fullest extent permitted by law, Mallet will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim (or, if nothing, USD $100).

10. Indemnification

You agree to indemnify and hold Mallet harmless from claims arising out of your Customer Data, your messaging to your customers, or your breach of these Terms.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or to protect the Service. You can request export or deletion of your Customer Data.

12. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules.

13. Changes

We may update these Terms; the new version will be posted here with an updated date. Continued use after changes means you accept them.

14. Contact

Mallet
joe@trymallet.com